What happens next
We review your request
Your message is received immediately. One of our licensed advisors reads through your details and prepares a tailored response.
We reach out to you
You will hear from us within one business day — by email or phone, whichever suits you best. No automated bots, just a real person.
You get covered
We walk you through your options, answer every question, and set up coverage that fits your life — at no obligation.
Get in touch
Send us a Message
Fill out the form and one of our advisors will get back to you — usually within one business day.
Phone
+1 (514) 000-0000Office
4220 blvd Saint-Martin O, Laval, QC H7T 1C1
Office Hours
Important Questions & Information you need to know !
Call us directly at +1 (514) 000-0000 during office hours and one of our advisors will open your claim file immediately. You can also email info@elhageassurances.com with your policy number, a brief description, and any photos. We will confirm receipt within a few hours and guide you through each next step.
For urgent situations outside our regular hours — such as a car accident, fire, or water damage — contact your insurer's 24/7 emergency line directly. The number is printed on your policy certificate and insurance card. If you cannot locate it, leave us a voicemail at +1 (514) 000-0000 and we will call you back first thing the next business day.
To speed up your request, have your policy number, a description of the incident (date, location, what happened), and — for claims — any relevant photos or documents. For coverage questions, a copy of your current policy is helpful but not required.
Simple claims (minor auto damage, straightforward home incidents) are often resolved within 5 to 10 business days. More complex claims involving third parties or significant damage may take longer. Your advisor keeps you updated at every stage so you are never left wondering.
Yes. Most policy changes — adding a driver, updating your address, increasing coverage limits — can be processed over the phone or by email. Contact us and we will confirm the change in writing once it is applied.
Absolutely. Our team is fully bilingual and serves clients in both French and English. You are welcome to communicate in the language of your choice.
